Critical Evaluation of the Impact of Training and Development Programs on the Performance of Employees in the UK Food Retail Sector

Abstract

This research is a quantitative evaluation of the impact of training and development programs on the performance of employees in the UK food retail industry. The study assesses the impact of various training programs in the UK food retail businesses on the performance of employees. In essence, the study evaluated the context of the training programs, the most effective training programs, the environmental specific factors that influence training, and the impact these training programs have on the performance of employees. The study utilized the simple random sampling method under probability sampling in order to give a chance to all persons in the target population. As such a questionnaire was designed with a five-point Likert scale and 384 participants responded to these questions which were administered online with Google forms. In analyzing the data, the descriptive analysis was done using the SPSS, and a PLS-SEM analysis was made using SmartPLS. The findings of the study revealed that coaching and mentoring have no statistically significant relationship with employee performance, contrary to initial hypotheses. However, E-training has a significant positive relationship with employee performance, aligning with existing literature. Conversely, on-the-job training showed a significant negative relationship with employee performance, suggesting potential issues with its effectiveness or perception among employees. The study also revealed that environmental specific factors like political stability, sustainability, technological advancement, legal compliance, social trends and economic fluctuations influences training programs which in turn affects performance of employees. The results of this study provide valuable knowledge to managements of food retail businesses in the United Kingdom, it also in practice identifies the various training programs effective for performance in the food retail sector.