Assessment of Patient’s Satisfaction about the Availability of Medicines at Hospital and Cost Affordability: A Study Protocol

Abstract

Background: Consumer satisfaction towards pharmacy services is an essential instrument for measuring the quality of pharmacy services offered to patients and the distribution of pharmacy care in hospitals. The obstacles to better health care services are inadequate access to quality drugs, high drug rates, poor education and lack of access to qualified health professional. Patients who are happy with the pharmaceutical provider are more likely to take medications properly and are less likely to replace health care providers. High quality of pharmaceutical service is required in order to sustain a consistent relationship with patient needs. This study aims to assess the patient’s satisfaction about the pharmacy services, availability of drugs/medicines and its cost affordability at AVBR Hospital Wardha. Methodology: This will be a descriptive cross-sectional research conducted at AVBRH, Wardha. Patients will be randomly selected and structured questionnaire will be administered with patients and pharmacists. The collected data will be analysed with suitable statistical tests. Results: Result will reflect the patient satisfaction level with pharmacy services provided at hospital pharmacy and retail pharmacy of AVBRH. Conclusion: Conclusions will be drawn on careful analysis of results.