Assessment of Patient Satisfaction in IPD Settings of AVBRH and Designing Strategies for Providing Patient-centric Care

Abstract

Background: Health industry is changing and growing at a very rapid phase. The patient is the most essential stakeholder in healthcare now. The Healthcare industry is a service industry where patient satisfaction are of paramount importance for the success of any organization. Healthcare is becoming more and more customer-centric. Patient satisfaction encompasses patients’ expectations, perception, and overall experience of healthcare services. Patient feedback helps a lot in improving services to patient satisfaction. This study aims to  assess the satisfaction level and causes of dissatisfaction in ABVR Hospital and provide patient-centric healthcare.  Methodology: This will be a descriptive cross-sectional study. Patient satisfaction survey questionnaires will be administered, and personal interviews will be conducted with 50 randomly selected patients admitted to AVBRH. The qualitative and quantitative data will be analysed using appropriate statistical tools. Results: Key reflections are expected about patient satisfaction level regarding healthcare services at AVBRH which can guide to frame patient-centric care policies. Conclusion: Patient perception and feedback should be considered for formulating quality improvement strategic decisions. Pas the end-user of service, patients can judge the organizational and environmental dimension, empathetic work culture, and clinical aspect.