A Review of the Influence of Effective Communication Skills and Emotional Intelligence of Leaders on Organisational Efficiency

Abstract

In this rapidly changing global environment, the need for communication skills (CS) and emotional intelligence (EI) has become important to today's leaders, in addition to knowing other technical and conceptual skills. Although many universities and management institutions around the world have studied the impact of CS and EI on organizational performance, there are still numerous gaps in the research approach, results and conclusions. Most people are confused due to complex information that lacked impeccability in past studies. This study aims to identify the significance of CS and EI that influence leaders and organizational performance and examine how the contributions, evaluations, opinions and ideas of previous researchers have been related and biased. This is an independent article based on a literature review conducted using the electronics databases such as EBSCO, DOAJ, RESEARCH LIFE, EMBASE and Google Scholar. The variables explored in the present review include effective communication skills, leadership emotional intelligence and organizational performance which are also the guiding framework of the review. The present review shows that CS and EI may be combined rather than separated to develop the potential of a leader to achieve organizational efficiency and success. Both CS and EI are the prerequisites of an effective leader to manage others and build long-term relationships. The review recommends that leaders receive the appropriate training in public speaking, negotiation, emotional management, and organizational efficiency to improve their CS and EI.