Sentiment Analysis of Customer Feedback on Services Provided on Selected Banks’ Mobile Banking Applications in Nigeria
Uzodinma C. Onwuchekwa & Emmanuel C. Ogu · Asian Journal of Research in Computer Science · 2025
This study examines customer feedback on mobile banking applications for Access Bank, UBA Bank, and First Bank in Nigeria using sentiment analysis. By analyzing user reviews from the Google Play Store, the research identifies key themes and sentiments, positive, neutral, and nega...
Open access
Research Article
10.9734/ajrcos/2025/v18i5647