Invisible Work: Gendered Examples from Three Finnish Call Centres
Tuija Koivunen · Journal of Education, Society and Behavioural Science · 2015
Aims: This article examines invisible work tasks in the work organizations of call centres. The aim is to analyze what kinds of invisible work tasks there are and, moreover, to find out how these arrangements are divided according to employees’ gender and position in the work org...
Open access
Research Article
10.9734/BJESBS/2016/22086