The Future of Customer Service in Jordan: How Chatbots and Conversational AI are Shaping the Face of Customer Experience
Tareq N. Hashem · Asian Research Journal of Arts & Social Sciences · 2025
This study looks at how chatbots and conversational AI improve the consumer experience in Jordan. It focuses on the quality of chatbot interactions, how frequently people use chatbots, and the importance of conversational AI. The researcher used a simple random sample to collect...