Balancing the Delicate Space between Organizational Culture and Customer Service Quality: An Empirical Review for Systemic Excellence in the Electrical Energy Sector in Kenya
Fred Ssemugenyi, Augustine Amboka Asumwa & Sophia Kazibwe · Asian Research Journal of Arts & Social Sciences · 2020
This systematic and empirical review attempted to expand the frontiers of knowledge by analyzing the existing delicate space between organizational culture and customer service quality, using Kenya Power as a statistical representative sample of the Electrical Energy Sector in Ke...
Open access
Research Article
10.9734/arjass/2020/v10i430155