Total Quality Management and Service Quality Delivery at Ghana Airports Company Limited
Samuel Anafo & Christina Appiah-Nimo · Asian Journal of Economics, Business and Accounting · 2018
This study was carried out to assess the effect of Total Quality Management on Service Quality Delivery. A quantitative research approach was employed. The study area was the customer service channel at Kotoka International Airport in Accra. The population was employees and custo...
Open access
Research Article
10.9734/AJEBA/2018/43945