Rusli Isa

Evaluation of Public Service Quality Using the SERVQUAL Model: Case Study of Bank Mandiri KCP Paguyaman Gorontalo Regency, Indonesia

Nurhadi Abbas, Irawaty Igirisa & Rusli Isa · Asian Journal of Advanced Research and Reports · 2025

This study aims to evaluate the quality of public services at Bank Mandiri KCP Paguyaman in Gorontalo Regency using the SERVQUAL approach, which covers five main dimensions: tangibles, empathy, responsiveness, reliability, and assurance. This study is motivated by the success of...

Open access Research Article 10.9734/ajarr/2025/v19i61051

Reconstructing Van Meter & Van Horn’s Model: Public Participation in Public Information Disclosure in Gorontalo Province

Wahidin Lukum, Arifin Tahir, Sukarman Kamuli, Udin Hamim, Yanti Aneta, Asna Aneta & Rusli Isa · Asian Journal of Education and Social Studies · 2026

Aims: Public information disclosure is a crucial instrument for promoting government transparency and accountability. However, in Gorontalo Province, the implementation of public information disclosure policy continues to face a gap between formal regulations and actual practice....

Open access Research Article 10.9734/ajess/2026/v52i12758