Roslina

The Influence of E-Service Quality, E-Trust, and E-Satisfaction on E-Loyalty among the Customers of Online Travel Agent Tiket.com

Indah Liza Rofiani, Roslina & Yuniarti Fihartini · Asian Journal of Economics, Business and Accounting · 2025

Aims: This study aims to examine the influence of e-service quality, e-trust, and e-satisfaction on e-loyalty among users of the online travel agent Tiket.com in Indonesia. Study Design: The research employed an explanatory quantitative design, utilizing a survey strategy to expl...

Open access Research Article 10.9734/ajeba/2025/v25i71896

Trust and Satisfaction as Drivers of Relationship Commitment and Loyalty in the B2b Pharmaceutical Sector: A Case Study of Pt Combiphar

Surya Baskara Saputra, Mahrinasari & Roslina · Asian Journal of Economics, Business and Accounting · 2025

This study aims to examine and analyze the influence of trust, satisfaction, and relationship commitment on customer loyalty at PT Combiphar, an Indonesian pharmaceutical company known for developing, producing, and distributing healthcare products. The research was conducted fro...

Open access Research Article 10.9734/ajeba/2025/v25i81916

The Influence of E-servqual and E-Satisfaction on E-loyalty of Bank Lampung Mobile Banking Users

Apridalia, Satria Bangsawan & Roslina · Asian Journal of Economics, Business and Accounting · 2025

This study aims to analyze the influence of E-SERVQUAL dimensions, which include Site Organization, Reliability, Responsiveness, User Friendliness, Personal Need, and Efficiency, on E-Satisfaction, as well as the influence of E-Satisfaction on E-Loyalty among users of Bank Lampun...

Open access Research Article 10.9734/ajeba/2025/v25i81913