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Robert Kristaung

0000-0002-4324-0798

Publications (6)

Extending the Andersen Behavioral Model: Service Innovation, Treatment Adherence, and Patient Satisfaction in Malaria Care in Papua, Indonesia

Reynold Rizal Ubra, Bahtiar Usman & Robert Kristaung · Asian Journal of Medicine and Health · 2025

Aims: This study aims to examine the direct and indirect effects of treatment adherence on patient satisfaction, incorporating service innovation into Andersen Behavioral Model of Health Service Use. Methodology: A cross-sectional survey of 220 respondents was conducted at the Wa...

Open access Research Article 10.9734/ajmah/2025/v23i101309

Determinant of Eudaimonic Well Being: Case in Mimika Papua, Indonesia

Yohana Paliling, Bahtiar Usman & Robert Kristaung · Journal of Economics, Management and Trade · 2024

Stakeholder participation and service experience are two important factors in increasing eudaimonic well-being. This research aims to examine the relationship between stakeholder participation, service experience, stakeholder empowerment, social support and eudaimonic well-being....

Open access Research Article 10.9734/jemt/2024/v30i61212

The Influence of Organizational Culture, Alliance Partners, Digital Capability on Firm Performance Mediated by Strategy Flexibility

Pantoko, Asep Hermawan & Robert Kristaung · Asian Journal of Economics, Business and Accounting · 2024

Aims: The study examines the effects of organizational culture, alliance partners, and digital capability on firm performance, mediated by strategy flexibility in the national automotive component industry in Indonesia. Study Design: The data collection technique was non-probabil...

Open access Research Article 10.9734/ajeba/2024/v24i51289

The Role of Customer Bonding as a Customer Trust Mediator and Service Performance on SMEs Performance

Ida Wahyuni, Farida Jasfar, Robert Kristaung & Lucy Warsindah · Journal of Economics, Management and Trade · 2022

Aims: This study aims to prove customer trust and service performance that affects customer bonding and the implementation of Small and Medium Enterprises (SMEs). Study design:  Hypothesis testing. Place and Duration of Study: 210 SMEs managers in Mimika district, Papua province,...

Open access Research Article 10.9734/jemt/2022/v28i530407

Servant Leadership's Contribution to Organizational Culture-Mediated Job-Related Outcomes and Leader-Related Outcomes

Willem Naa, Farida Jasfar, Lucy Warsindah & Robert Kristaung · Journal of Economics, Management and Trade · 2022

Aims: The purpose of this study is to examine the impact of servant Leadership on psychological empowerment, organizational commitment, organizational citizenship behavior, job satisfaction, and leader effectiveness with organizational culture as moderation of third-echelon offic...

Open access Research Article 10.9734/jemt/2022/v28i111053

Social Responsibility and Marketing Impact on Hospital Business Sustainability: Lesson from Indonesia

Frinda Susanto, Farida Jasfar, Hamdy Hady & Robert Kristaung · Journal of Economics, Management and Trade · 2020

This research empirically examines the influence of corporate and employee social responsibility, customer satisfaction, trust, and loyalty, and sustainable business variables. The methods of this study using Partial Least Square-Structural Equation Modelling with hypothesis test...

Open access Research Article 10.9734/jemt/2020/v26i830278