Customer Relationship Management (CRM) is central to service delivery in private health insurance, yet employee perceptions of CRM practices may vary by gender. This study examined gender-based differences in CRM perceptions among employees of standalone private health insurance...
Open access
Research Article10.9734/jsrr/2026/v32i94487
This study examines the prevalence and predictive impact of investor behavioural biases on aggregate decision-making distortions, referred to as Total Bias. A quantitative research design was adopted, and primary data were collected from 360 investors using a structured questionn...
Open access
Research Article10.9734/jsrr/2026/v32i74340
Sovereign Gold Bonds (SGBs), introduced by the Government of India and issued by the Reserve Bank of India, constitute a notable financial instrument designed to reduce reliance on physical gold while providing investors with a secure, interest-bearing alternative linked to gold...
Open access
Research Article10.9734/jsrr/2026/v32i54178
This study investigates the impact of workforce diversity and employee behavioural competencies on organisational performance in competitive business environments. Using a descriptive research design, primary data was collected from 600 employees through structured questionnaires...
Open access
Research Article10.9734/sajsse/2026/v23i31290