Customer Satisfaction Characterized by Service Quality for Revenue Collection of Municipal Service in Sri Lanka: A Pilot Study
Pearly Jeewayani Liyanage, Mohd Shukri Ab Yajid, Ali Khatibi, S. M. Ferdous Azam, Jacquline Tham & S. R. S. N. Sudasinghe · Journal of Economics, Management and Trade · 2022
Municipal councils of a country are public services organizations that have been operating in a market monopoly. The purpose of carrying out a pilot study is to check the appropriateness of the questionnaire and the feasibility of the analytical process before carrying out a comp...
Open access
Research Article
10.9734/jemt/2022/v28i930438