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Pankaj Misra

Publications (4)

Antecedents of Customer Preferences and Satisfaction in Airbnb Stays: A Critical Narrative Review of Functional, Experiential, Relational and Contextual Drivers

Pankaj Misra & Rashi Vats · Journal of Economics, Management and Trade · 2026

Airbnb has shifted accommodation choice from a relatively standardised service comparison towards a hybrid decision involving a digital platform, an independently managed property, a host relationship and a locally embedded stay. This critical narrative review synthesises evidenc...

Open access Research Article 10.9734/jemt/2026/v32i91464

Impact of Smart Service Systems on Customer’s Impulse Buying Behavior towards Food and Beverage Products in the Hospitality Industry

Pankaj Misra & Ritu · Journal of Economics, Management and Trade · 2026

Aims: The aim of this research is to identify and analyze the factors affecting impulse buying behavior of customers to purchase foods and beverage products from the Indian hotels and restaurants.  Study Design: The study adopts descriptive and analytical research design. A cross...

Open access Research Article 10.9734/jemt/2026/v32i41415

Skill Sets for Future Hospitality Jobs

Pankaj Misra · Journal of Economics, Management and Trade · 2023

Aim: This paper reviews the literature on latest jobs and skills requirement in hospitality industry. The purpose of this paper is to identify the future jobs and requirements of skill set for hospitality industry in the 4th Industrial revolution. Methodology: Literature were col...

Open access Research Article 10.9734/jemt/2023/v29i71108

Employability Skills Needed in Hospitality Industry: A Scopious Review

Ran Singh Dhaliwal & Pankaj Misra · Asian Journal of Education and Social Studies · 2020

Aim: The purposes of the study were to explain the concept of employability, define employability skills in the context of the hospitality industry, Identify the various employability skills needed in the hospitality industry and to examine the most important employability skills...

Open access Research Article 10.9734/ajess/2020/v10i130258