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Nkiendem Felix

Publications (5)

To Enhance Customer Satisfaction, Measuring and Monitoring the Lead-Time Management in Microfinance Institutions in Cameroon

Nkiendem Felix & Essome Innocent · Journal of Economics, Management and Trade · 2024

The microfinance industry (MFI) emerging from the banking sector is highly dependent on recent technology and customer service efficiency, which can drastically reduce lead times. Customers are also highly informed, and their demand expectations are high. Customers want instant s...

Open access Research Article 10.9734/jemt/2024/v30i121261

Regulatory and Legal Determinants of Banking Stability: Evidence from Chad Using a Vector Autoregression Analysis (VAR) Approach

Gam Dieudonne Kimal & Nkiendem Felix · Asian Journal of Economics, Business and Accounting · 2025

Background: Banking stability is a pivotal aspect of financial sector health, with non-performing loans (NPLs) serving as a key indicator of potential vulnerabilities. In Chad, the banking sector's stability is particularly crucial given the country's economic challenges and deve...

Open access Research Article 10.9734/ajeba/2025/v25i91981

Financial Inclusion and Bank Performance: Assessing the Mediating Effect of Financial Development in Sub-Saharan Africa

Yenwo Vanisa Nozienwo, Omenguele Guy & Nkiendem Felix · Asian Journal of Economics, Business and Accounting · 2025

This study examines the relationship between financial inclusion, financial development, and bank performance in Sub-Saharan Africa, with a focus on the mediating effect of financial development. Using a panel data from 42 sub- Saharan Africa countries, with a sample of 2100 obse...

Open access Research Article 10.9734/ajeba/2025/v25i71888

Social Media Marketing in Banking: Measuring Engagement and Customer Acquisition in Cameroon

Virginie Takoutio Feudjio, Huboh Samuel Ringmu, Njong Mom Aloysius & Nkiendem Felix · Journal of Economics, Management and Trade · 2025

Gaining new clients is extremely difficult for Cameroon's banking sector, especially in the digital era. This study looks into how social media marketing affects Cameroon's banking sector's ability to acquire new clients. The main contention is that social media marketing can be...

Open access Research Article 10.9734/jemt/2025/v31i21270