An Evaluation of Service Quality of Mobily and STC Telecommunication Companies in Saudi Arabia
Nasser Akeil Kadasah · Journal of Economics, Management and Trade · 2014
The study aims at evaluating service quality of Mobily and STC; the main providers of telecommunication services in Saudi Arabia. The study uses the five quality dimensions introduced by [1]; assurance, empathy, reliability, responsiveness and tangibles. For this purpose, 300 que...
Open access
Research Article
10.9734/BJEMT/2014/10516