Mohamad Rizan

Analysis of Mobile Banking Usage in Increasing Customer Trust and Loyalty

Eva Mutiara Afiyah, Mohamad Rizan & Osly Usman · Journal of Economics, Management and Trade · 2025

This research aims to analyze the influence of perceived risk and perceived benefit on customer trust and loyalty in the use of mobile banking services at Bank Rakyat Indonesia (BRI) within the Jabodetabek region. Mobile banking has become an essential component of the banking se...

Open access Research Article 10.9734/jemt/2025/v31i11268

The Implementation of a Customer Relationship Management System to Improve BPJS Patient Satisfaction at Penjaringan Health Center

Raden Roro Adhina Soraya Dewi, Usep Suhud & Mohamad Rizan · Journal of Economics, Management and Trade · 2024

Customer satisfaction plays a crucial role in enhancing the quality of healthcare services, particularly for BPJS patients. This study aims to analyze the impact of a Customer Relationship Management (CRM) system on BPJS patient satisfaction at Penjaringan Health Center. The rese...

Open access Research Article 10.9734/jemt/2024/v30i121258