Online Service Quality Assessment in Higher Education: Development, Validation, and Implementation of an e-Tool
Melinda P. Pan · South Asian Journal of Social Studies and Economics · 2025
In pursuit of quality and excellence in educational institutions, it is increasingly important to identify demands and needs of stakeholders. Service quality has been identified as one such demand. The purpose of the current study was to develop and validate a quality service ass...
Open access
Research Article
10.9734/sajsse/2025/v22i1943