Service Quality and Customer Satisfaction on Budget Airlines: Kano Model Approach
Anthony Tik-tsuen Wong & Mandy Wai-Man Ho · Journal of Economics, Management and Trade · 2019
Although low-cost carrier (LCC) airlines do not provide significant service to customer, the demand and market share of LCC is constantly increasing. Services provided by LCC and the quality of their services become a competitive advantage of LCC airlines. The purpose of this res...
Open access
Research Article
10.9734/jemt/2019/v24i530178