Lukio Lawrence Mrutu

Students’ Perceptions on Sustainable Service Quality in Higher Education Using Serviqual Model– A Case of Tanzania Institute of Accountancy Singida Campus

Mary Daniel Minja, Crispin Magige Ryakitimbo, Lukio Lawrence Mrutu & Nyakeko Francis · Asian Research Journal of Arts & Social Sciences · 2024

This study examined service quality and student satisfaction in higher education, focusing on the Tanzania Institute of Accountancy (TIA) Singida Campus. Using SERVQUAL model, the research explored five dimensions of service quality: tangibles, assurance, reliability, responsiven...