Quality Measurement in Public Sector Organisations
Liliana Hawrysz · Journal of Economics, Management and Trade · 2015
Public services have a significant influence both on the life of citizens and on the functioning of the whole economies. It is not possible to talk about the improvement of the quality of the services rendered by the public sector without measuring it. The measurement is the star...
Open access
Research Article
10.9734/BJEMT/2016/21973