Personnel Service Quality and Travellers' Behavioural Intentions in Tanzania's Intercity Public Road Passenger Transport: The Mediating Role of Customer Satisfaction
Hawa Uiso, Kissa Benedict Killagane & Salum Mohamed · Asian Journal of Economics, Business and Accounting · 2026
Background: Personnel service quality is central to intercity public road passenger transport, yet little is known about whether personnel at different touchpoints along the travel chain relate to travellers’ behavioural intentions directly or through customer satisfaction. Exist...
Open access
Research Article
10.9734/ajeba/2026/v26i102413