Jessa I. Silat

Assessing the Service Quality and Customer Satisfaction of Financial Institutions

Erica D. Bangkong, Joriz Jhon E. Bautista, Charisse A. Pernito, Jessa I. Silat & Jilla Mae D. Susada · Asian Journal of Education and Social Studies · 2025

This study explored service quality and customer satisfaction among clients of financial institutions in Cateel, Davao Oriental. It analyzed respondents’ demographics (age, gender, civil status, education, income source, and monthly income) and assessed service quality using the...