Factors Shaping Work Engagement of Business Process Outsourcing Employees: A Systematic Literature Review
Jekyl de la Torre Gatuslao · Journal of Economics, Management and Trade · 2025
Aims: This study explores the primary factors that shape work engagement among employees in Business Process Outsourcing (BPO) companies. Acknowledging the fast-paced and demanding nature of the BPO industry including the combination of irregular hours and high-stress conditions....
Open access
Research Article
10.9734/jemt/2025/v31i71326