Irawaty Igirisa

Evaluation of Public Service Quality Using the SERVQUAL Model: Case Study of Bank Mandiri KCP Paguyaman Gorontalo Regency, Indonesia

Nurhadi Abbas, Irawaty Igirisa & Rusli Isa · Asian Journal of Advanced Research and Reports · 2025

This study aims to evaluate the quality of public services at Bank Mandiri KCP Paguyaman in Gorontalo Regency using the SERVQUAL approach, which covers five main dimensions: tangibles, empathy, responsiveness, reliability, and assurance. This study is motivated by the success of...

Open access Research Article 10.9734/ajarr/2025/v19i61051

Evaluation of Implementation of the Policy on the Prevention, Eradication, Abuse, and Illicit Drug Trafficking (Shine) in Realizing a Drug-Free Society in Gorontalo City, Indonesia

Budi Kurniawan Kiyai, Arifin Tahir & Irawaty Igirisa · Asian Journal of Advanced Research and Reports · 2025

This study aims to analyze the implementation of the Prevention, Eradication, Abuse, and Illicit Trafficking of Narcotics (PEAIDT) policy in Gorontalo City. This study uses a descriptive qualitative approach with data collection methods through observation, in-depth interviews, a...

Open access Research Article 10.9734/ajarr/2025/v19i51011

Implementation of the Study Assignment Policy for State Civil Apparatus in the Gorontalo Provincial Government

Nur Shahrina Devie, Arifin Tahir & Irawaty Igirisa · Asian Journal of Advanced Research and Reports · 2025

This study aims to determine and analyse the level of compliance, smooth routine functions, performance and desired impact on the implementation of the study assignment policy for ASN in the Gorontalo Provincial Government. This research uses qualitative research methods and for...

Open access Research Article 10.9734/ajarr/2025/v19i1884