A Review on the Role of AI-Based Chatbot in Ecommerce Systems
Azubuike Gift & Idowu Sunday · Asian Journal of Research in Computer Science · 2026
The rapid growth of e-commerce has transformed the retail sector, compelling businesses to adopt digital technologies that enhance customer satisfaction and operational efficiency. Among these technologies, chatbots have emerged as strategic tools for improving customer service,...
Open access
Research Article
10.9734/ajrcos/2026/v19i5864