The Influence of Service Quality on Customer Satisfaction and Loyalty at Pyramid Suites Hotel Banjarmasin
Iyut Fairuz, Muhammad Maladi & Ibrahim Daud · Asian Journal of Economics, Business and Accounting · 2021
Aims: This study aims to analyse and describe how much influence of service quality has on customer satisfaction and loyalty. Study Design: This type of research is quantitative, with a conclusive causal approach, research that aims to obtain a conclusion from the data that obtai...
Open access
Research Article
10.9734/ajeba/2021/v21i1330463