Developing ICT Competencies: New Skill Sets for Excellent Customer Service in Academic Libraries
A. P. Asimah & I. Osman · Asian Research Journal of Arts & Social Sciences · 2021
This study seeks to examine the perception of academic librarians on the acquisition of ICT skills and customer service competencies in order to meet the diverse and increasingly complex information needs of library users in the digital environment. The study adopts the qualitati...
Open access
Research Article
10.9734/arjass/2021/v15i430262