Service Quality and Customers’ Willingness to Pay for Vehicle Repairs and Maintenance Services
Collins Kankam-Kwarteng, Stephen Acheampong & Frank Amoateng · Journal of Scientific Research and Reports · 2016
This study assesses customer perception, customer expectation of service quality and their willingness to pay for vehicle repairs and maintenance services among patrons of small scale auto mechanics services in the Kumasi metropolis. Many organisations view service quality as onl...
Open access
Research Article
10.9734/JSRR/2016/24918