To Enhance Customer Satisfaction, Measuring and Monitoring the Lead-Time Management in Microfinance Institutions in Cameroon
Nkiendem Felix & Essome Innocent · Journal of Economics, Management and Trade · 2024
The microfinance industry (MFI) emerging from the banking sector is highly dependent on recent technology and customer service efficiency, which can drastically reduce lead times. Customers are also highly informed, and their demand expectations are high. Customers want instant s...
Open access
Research Article
10.9734/jemt/2024/v30i121261