Overall Service Effectiveness on Urban Public Transport System in the City of Addis Ababa
Eshetie Berhan · Current Journal of Applied Science and Technology · 2015
Overall Equipment Effectiveness (OEE) concept has been practiced in the manufacturing sectors. However, there is no model so far in the service sector to measure its system performance. This paper is therefore tries to develop an Overall Service Effectiveness (OSE) model for serv...
Open access
Research Article
10.9734/BJAST/2016/19679