Consumers’ Post-purchase Regret Determinants in Sri Lankan Shopping Malls
E. A. S. K. Ekanayake & E. A. C. P. Karunarathne · South Asian Journal of Social Studies and Economics · 2021
Aims: This study aims to find the factors affecting post-purchase regret at shopping malls in Sri Lanka. Marketing needs better recognition of customer behavior decisions. The importance of this study is to find the gaps in customer expectations and what malls actually deliver....
Open access
Research Article
10.9734/sajsse/2021/v11i430293