D. G. E. K. P. K. Dambagolla

Passenger Satisfaction with the Quality of Service Offered at the Bandaranaike International Airport (BIA)

D. G. E. K. P. K. Dambagolla & E. A. G. Sumanasiri · Asian Journal of Economics, Business and Accounting · 2020

Aim: Bandaranaike International Airport (BIA) is important in the development of the Sri Lankan economy. To remain competitive in the service sector it is essential to focus more on improving service quality as it directly creates greater customer satisfaction. In respect of inte...