Collins Kankam-Kwarteng

Service Quality and Customers’ Willingness to Pay for Vehicle Repairs and Maintenance Services

Collins Kankam-Kwarteng, Stephen Acheampong & Frank Amoateng · Journal of Scientific Research and Reports · 2016

This study assesses customer perception, customer expectation of service quality and their willingness to pay for vehicle repairs and maintenance services among patrons of small scale auto mechanics services in the Kumasi metropolis. Many organisations view service quality as onl...

Open access Research Article 10.9734/JSRR/2016/24918

Service Quality and Customer Satisfaction in Loan Acquisition: Evidence from Commercial Banks in Ghana

Collins Kankam-Kwarteng & Jacob Donkor · Journal of Economics, Management and Trade · 2015

The financial sector of Ghana is now characterized by increasing competition in the granting of loans to its customers. Most of the banks are employing cutting edge technology to improve the quality of their services and to roll out new products including loans for their clients....

Open access Research Article 10.9734/BJEMT/2016/21801