Christina Appiah-Nimo

The Role of Transactional Leadership Style of Owner/Managers in Adopting a Market Oriented Culture: A Case of Manufacturing SME’S

Christina Appiah-Nimo · Asian Journal of Economics, Business and Accounting · 2018

The purpose of this study is to examine the possible relationship of transactional leadership style on the three tenets of market orientation, thus, competitor orientation, customer orientation and inter-functional coordination. Questionnaires were used to gather data from 200 ow...

Open access Research Article 10.9734/AJEBA/2018/42162

Total Quality Management and Service Quality Delivery at Ghana Airports Company Limited

Samuel Anafo & Christina Appiah-Nimo · Asian Journal of Economics, Business and Accounting · 2018

This study was carried out to assess the effect of Total Quality Management on Service Quality Delivery. A quantitative research approach was employed. The study area was the customer service channel at Kotoka International Airport in Accra. The population was employees and custo...

Open access Research Article 10.9734/AJEBA/2018/43945