Chien-Chih Wang

Applying Two-Dimensional Quality Model for Identifying Critical Factors of Service Quality: A Case Study on Traditional Chinese Medicine Clinic in Taiwan

Chien-Chih Wang & Hsin-Hao Chen · Asian Journal of Medicine and Health · 2017

Objective: Traditional Chinese Medicine clinics (TCM) are small, National Health Insurance and private clinics in Taiwan. Measuring patient satisfaction is very difficult due to limited resources. Therefore, helping these clinics to improve service quality and satisfaction of pro...

Open access Research Article 10.9734/AJMAH/2017/37403

Risk Evaluation of Drug Safety in the Emergency Treatment Process Using a Modified HFMEA-based Associated Matrix

Chien-Chih Wang, Li-Jung Huang & Hsin-Ning Pan · Asian Journal of Medicine and Health · 2016

Error reduction is important for quality medical services and certification requirements. Patients have mostly complained of poor medical quality in the emergency care department. Therefore, the purpose of this study was to develop a risk assessment procedure for the emergency tr...

Open access Research Article 10.9734/AJMAH/2016/28922