Exploring the Balance of Automation and Human Touch: A Literature Review on AI and Robotics Adoption in the Hospitality Industry
Birendra Kishore Roy & Sandilyan Ramanujam Pagaldiviti · Asian Journal of Education and Social Studies · 2024
Purpose: This work explores how different technologies and machines impact the hospitality and hotel business and identifies whether artificial intelligence (AI) and robotics can replace humans in the hospitality and hotel industry. Research Methodology: The study will use a qual...