Most of the service organizations are now moving to provide their services at a remote basis with Self-Service Technologies (SSTs). This is a natural outcome of technological maturity and would be the norm of many service transactions in future. Currently in many of the services,...
Open access
Research Article10.9734/acri/2021/v21i230231
Many service encounters are moving from traditional physical interfaces to technologically incorporated self-service options. However, it is surprising that very limited extant literature is devoted to understanding the movement towards self-service technologies. Therefore, this...
Open access
Research Article10.9734/jsrr/2021/v27i430375
Technological enhancements bring more convenience to customers by providing opportunities to do various service transactions through Self Service Technologies (SSTs). However, a very few studies focused on understanding SSTs profoundly. Thus, this research focuses on exploring pe...
Open access
Research Article10.9734/cjast/2021/v40i1031361
Service sector grows rapidly and gives a foremost contribution to the world economy. In Sri Lanka, the service sector contributes more than 55% to the Gross Domestic Production. Among such services, health care is pioneering and includes many businesses and a wide variety of orga...
Open access
Research Article10.9734/jemt/2021/v27i230328