Badra Sandamali Galdolage

Prominence of Information Richness in Accepting Online Based Self-Service Technologies

Badra Sandamali Galdolage · Archives of Current Research International · 2021

Most of the service organizations are now moving to provide their services at a remote basis with Self-Service Technologies (SSTs). This is a natural outcome of technological maturity and would be the norm of many service transactions in future. Currently in many of the services,...

Open access Research Article 10.9734/acri/2021/v21i230231

Customer Value Co-creation Intention, Practices, Co-destruction and Experience in Self Service Technologies

Badra Sandamali Galdolage · Journal of Scientific Research and Reports · 2021

Many service encounters are moving from traditional physical interfaces to technologically incorporated self-service options. However, it is surprising that very limited extant literature is devoted to understanding the movement towards self-service technologies. Therefore, this...

Open access Research Article 10.9734/jsrr/2021/v27i430375