Complaint Redressal System of Banks: Comparison of Customers and Bankers Perception
Rupali Gupta, Babita Kumar & Gagandeep Banga · Journal of Economics, Management and Trade · 2020
The paper attempts to analyze and compare customers’ and bankers perception and behaviour towards complaint redressal system of banks. The study was conducted in three most populated districts (Amritsar, Ludhiana and Jalandhar) of Punjab, India. From each district 3 public (SBI,...
Open access
Research Article
10.9734/jemt/2020/v26i1030298