Factors Influencing Reader Satisfaction and Quality of Service in Modern Libraries
Kazimi Parviz Firudin Oqlu & Azad Qurbanov · South Asian Journal of Social Studies and Economics · 2021
The article examines the factors influencing the overall satisfaction of readers and the quality of service in order to identify the strengths and weaknesses of the library and information activities of Azerbaijan. The research was carried out on the basis of the "SERVQUAL" model...
Open access
Research Article
10.9734/sajsse/2021/v11i330285