Evaluating Grievance Redressal Procedures in Public Service Institutions: A Case Study of Tanzania Social Action Fund
Solomon Mhango, Arold Kyagara & Janeth Madulu · Asian Research Journal of Arts & Social Sciences · 2025
This study evaluated the effectiveness of Employee Grievance Redressal Procedures (EGRPs) at the Tanzania Social Action Fund (TASAF), focusing on employee awareness, accessibility, procedural clarity, and satisfaction with grievance outcomes. Using a mixed-methods approach involv...
Open access
Research Article
10.9734/arjass/2025/v23i6702