Abosede Ojo

Hybrid AI-Human Architecture for Real-Time Customer Support: Leveraging Retrieval-Augmented Generation

Emmanuel Mgbeahuruike, Colins Ikotun, Abosede Ojo, Emmanuel Oyerinde, Oluwasefunmi Famodimu & Taofeek Olorunoje · Asian Journal of Research in Computer Science · 2025

This paper presents the design and implementation of a real-time, embeddable customer service system that integrates Retrieval-Augmented Generation (RAG) with human-in-the-loop (HITL) escalation. The system addresses common limitations in traditional customer support, such as slo...