Redefining Service Quality Dimensions in Electronic Banking from Extant Theories
Aboagye Michael Osei, Antwi Collins Opoku, Ampadu Seth & Antwi Owusu Justice · Journal of Economics, Management and Trade · 2015
In the literature, sufficient attention and interests have been given to electronic banking service quality dimensions and redefined antecedents. Its contributions, however, have a visible expression on banks’ electronic banking service quality development from customers’ perspec...
Open access
Research Article
10.9734/BJEMT/2016/22527